WishStamp Support
Check the FAQ first
Most questions are answered on the FAQ page.
Email support
Write to wishstamp@asugar.app. To get a faster answer, include:
App: WishStamp x.y.z
Device: iPhone / iPad model
OS: iOS x.y / iPadOS x.y
Steps: 1. … 2. … 3. …
Expected: …
Actual: …A short screen recording or screenshot helps a lot, especially for issues with the camera, the long-press seal, or iCloud sync.
Open a public issue
For reproducible bugs and feature suggestions you are happy to share publicly, open an issue at the WishStamp issue tracker.
Common things you can check on your own
- A stamp will not seal. Make sure you are long-pressing the center seal — short tap opens the postmark picker. The button also enters a short cooldown after each seal.
- No stamps appear after creating one. Open the home screen and look for an “iCloud Unavailable” notice; if it shows, your stamps are saved locally on this device until iCloud is reachable again.
- The camera screen is empty. Open iOS Settings → WishStamp → Camera and allow access.
- No place on a new stamp. Check Settings → Record Places. With it off, WishStamp will not read photo GPS or your current location.